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Shipping Policy

Shipping Policy – Risegen Power

Last updated: 13 December, 2025

  • Delivery Areas
    We deliver products in Nairobi and across Kenya. Some remote or hard-to-reach locations may incur extra charges.

  • Delivery Time

    • Standard delivery in Nairobi: 1-2 business days

    • Nationwide delivery:  1-3 business days

    • Time for custom or large installations will be communicated after assessment.

  • Shipping Costs

    • is Flat rate of Ksh 600.

    • For bulky or heavy items, special transport fees may apply.

  • Order Processing
    Orders are processed once payment is confirmed. For custom installations, site visits may be required.

  • Tracking
    Where possible, we will provide tracking or contact details. For installations or service visits, we’ll schedule with you in advance.

  • Delays
    We are not responsible for delays due to force majeure, customs, or third-party courier issues, but will communicate as soon as possible.